Open Play

Please read the following guidelines carefully to ensure your family’s full enjoyment of our facility before booking.

RESERVATIONS
Due to COVID-19, We are allowing 25 children at a time (only 1 adult supervisor per child) to play within our ~5,000 sq. ft. facility for 1.5 hour. We have four time slots everyday (10 AM, 12:00 PM, 2 PM and 4 PM). Families ARE able to use their existing 3, 5 or 10-day passes to pay for admissions. For private sessions, please call the store to make the reservations

To ensure a controlled, clean environment, you must leave the facility promptly after your allotted time. We will allow families to use our party rooms for 30 minutes (with strict social distancing guidelines in place) for drinks and snacks after the 1.5 hours of play. Note that during the 30 minutes of snack time families will need to stay in the designated areas to allow our employees to clean and sanitize the equipment for the next group of customers.

NO REENTRY FEE
After making a reservation for a specific session, families are welcome to stay for the following session only if there is available capacity at that session that complies with the 15 kid limit. NOTE that we will request your children to sit in the designated area for 30 minutes to sanitize the playground.

NO REFUNDS
There is no charge for adults but only 2 adult allowed per child. The charge cannot be refunded or credited in any way whatsoever, even if you miss your allotted time. However, you may give that time to someone else if you are unable to attend.

Adults and children MUST wear socks in the play area.

Signed waivers online before coming to our facility as they explain the risks of playing at Hooray.


OTHER IMPORTANT RULES
All children playing must wear socks. Any one exhibiting visible signs of sickness or coughing will not be allowed inside. Please wash/sanitize your hands before/after play. All regular rules for open play applies to reserved open play. Please stay in your vehicle until your allotted time to play. No one will be allowed to wait in the lobby area.

Please note that birthday celebrations or parties of any kind, presents, cake, etc. will not be allowed during reserved open play at anytime. Call us at 832-437-9897 to reserve any birthday party

CLEANING/SANITIZING
To ensure the highest level of sanitation, Hooray has acquired an ULV fogger to sanitize the play area after each hour play. These ULV foggers are commonly use in Airplanes and Hospitals and are safe for children. In addition, we will continue to make available hand sanitizers for all. We encourage hand washing before and after play.

Employees are not allowed to come to work if exhibiting signs of illness. Temperatures will be checked to make sure no one is exhibiting signs of fever. All team members will be masked and trained to maintain the highest level of cleanliness and sanitation in the reception area, party rooms, bathrooms, and play equipment, with detailed checks and protocols.